FAQs

Q?

What will my charge be?

A.

Our flexible hourly pricing is great for balancing between the amount of service time you reserve AND your financial budget. Use a Cleaning Priority List to reserve enough time to finish your high priority tasks, then use a smaller amount of time to rotate between low priority tasks. This allows for proper maintenance of everything while staying exactly on budget. Contact us for current hourly prices.

Q?

How does scheduling work?

A.

We strive to assist you in setting up a regular and consistent schedule with the domestic worker referred to you. Each of them update their individual schedules with our office allowing you to schedule with our agency or directly with them.

Q?

What if my regularly scheduled domestic worker is not available that day?

A.

If your scheduled domestic worker cannot make it, for whatever reason, we will reschedule your service to a different day or arrange for a substitute domestic--whichever you prefer. If your regular domestic worker is no longer available, we will provide a regular replacement so you receive continual service.

Q?

What should I do on the first visit?

A.

It is helpful to meet the domestic worker, especially on their first visit. This gives you an opportunity to go over any questions they may have regarding your Cleaning Priority List along with an opportunity to introduce them to any pets. Of course, any unfriendly pets should be kept outside or in an area the domestic will not be cleaning.

Q?

What about providing the domestic worker access to my home?

A.

If you are unable to personally provide access to the domestic worker each cleaning, please provide them with access instructions. If you have an alarm system either disengage for that day or explain system use to the domestic worker.

Q?

What if I am not satisfied with the referral provided?

A.

Please give us your feedback regarding the referral service you receive. If for any reason you are not happy, we will refer a different domestic worker on your next service who may better meet your needs.

Q?

What if I need to temporarily reschedule or cancel my service?

A.

If you need to temporarily reschedule or cancel your service, please notify our office "two business days" prior to your date of service. This allows the domestic to accept another referral to replace the cancelled job. There is a $35 cancellation fee if proper notice is not received.

Q?

What are the payment options?

A.

Payment is accepted via debit or credit card. Customer service fees are charged the business day before your date of service. If your debit/credit card charge is declined, your scheduled service may be cancelled until payment arrangements are re-established. We accept MasterCard, Visa, Discover or AMEX.

Q?

What if something is broken or damaged?

A.

The domestic worker accepts sole responsibility for any breakage or damage of items/property resulting from their service. Any lost keys are also the domestic worker's responsibility.

Q?

Why can’t I just hire the domestic worker directly?

A.

Each domestic worker signs a Contract Referral Agreement with HomeSweetHome Personnel Service which prohibits them from working directly for any client obtained through the agency and for a nine-month period following termination of their association with HomeSweetHome Personnel Service. Please do not solicit their services or encourage them to solicit you.

Q?

Are Domestic Workers employees?

A.

HomeSweetHome Personnel Service is not the employer of the domestic worker it referred to you. The domestic worker may be your employee or an independent contractor depending on the relationship you have with him or her. If you direct and control the manner and means by which the domestic worker performs his or her work you may have employer responsibilities, including employment taxes and worker's compensation, under state and federal law. For additional information contact your local Employment Development Department, Franchise Tax Board and the Internal Revenue Service.